Shipments and Returns

Your order shipment

UK Mainland Packages are generally dispatched within 1 working day after receipt of payment and are shipped via Royal Mail second class signed for postage or DPD Courier with tracking and drop-off with signature.  Whichever shipment choice you make, we will provide you with a link to track your package online. Please note express delivery only operates Monday to Friday.

Any items offering free carriage are sent by second class signed for post or 2/3 day courier, express delivery is only by additional payment please contact us if this service is required.

Carriage fees include packing as well as postage costs.  Transport fees vary according to total weight of the shipment.  Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We do not aim to make a profit from carriage costs and only charge you what each order costs to pack and dispatch.

Carriage charges quoted on this website are for UK Mainland Only

If you require overseas/island shipment please contact us prior to ordering to discuss carriage. tel: 01461 206578

RETURNS:

As all our new equipment is (unless stated otherwise) unopened; we do not sell on a 'sale or return' Basis. Please be sure that the equipment you are ordering is what you require and is suitable for your purpose (We are happy to advise).

Please note: Due to legal and contractual requirements, we are unable under any circumstances to accept back for return any film or sensitised materials (film, darkroom paper, chemistry etc) unless they are found to be faulty.
If despite this, you wish to return goods to us please contact us first.
We reserve the right to make a restocking fee for goods correctly supplied and will only accept goods in new condition, in their original packaging with all components intact with the unused warranty paperwork.

All returns must be accompanied by the original sales invoice within 14 days. Please Note that we do not refund Carriage costs unless the goods were incorrectly supplied.

We want you to be completely satisfied with your purchases, in accordance with the law we offer a 14 day "cooling off/cancellation" policy. If for any reason you are not happy please return the goods within 14 calendar days of receipt and we will replace, exchange or refund items at your request – subject to the following conditions:

  • The goods must be returned with all accessories, packaging, instructions, etc and must be in the original, clean, unused condition it was supplied in.
  • Where products have obviously been used, or items are missing, no replacements, exchanges or refunds will be given.
  • Where an item is not accepted for refund, the customer will be responsible for the cost of return to them at our standard rates.
  • The customer will be responsible for any carriage costs incurred when returning the goods to us.
  • A Returns Number (RMA No) must accompany all returns together with the original invoice and the customers contact details including a telephone number. An RMA No may be obtained by phoning the Sales Helpline on +44 (0) 1461 206578
  • Items accepted for return outside of this 14 day period are subject to a 15% restocking fee to cover administration costs.
  • No items will be accepted for return after 21 working days.

This policy does not affect your statutory rights.