Terms & Conditions

By placing an Order with Sharif Photographic Services, you agree to be bound by the Terms and Conditions as laid out below. These do not affect your statutory rights. Any contract created by placing an order with us will be governed by English law

Ordering : We accept orders via our website, by email, telephone or post.
The important thing is that we know exactly what you require; please therefore include as many details as possible. All web orders are acknowledged and availability of goods confirmed; unless previously discussed.

We aim to ship all orders within 48 hours of receipt of order; assuming goods are in stock and allowing for Weekends and Business holidays. If not, we will let you know; and will advise, to the best of our knowledge, how long they are likely to be and the options open to you as a result.

If you wish to wait, we accept your order and await our delivery and ship as soon as they arrive in to stock, if you wish to cancel your order any monies already paid will be refunded immediately.

If your order can be partially completed except for a few small items, we can arrange for these to follow usually by post at No additional cost.

All orders placed via our website are charged immediately, by our UK secure online payment service provider: Streamline.

All goods remain the property of Sharif Photographic Services until paid in full.

We offer accurate advice and information to the best of our ability but cannot be held responsible for any errors conveyed verbally or through descriptions and specifications on our website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. We will of course notify you and will give you the correct price and delivery charges so that you can choose to proceed with the order or not.

VAT and Duty: All Website prices include VAT (currently at 20%) unless otherwise stated. VAT rules and regulations in the UK are strict; and it is essential to our business that we work within them - therefore there will be no exceptions for any reason whatsoever.

Outside of the EU there is no VAT payable; however; you may be liable for local Customs duty and or taxes. Please check with your local authorities what is applicable as we are unable to advise on this.
Duty is payable to the courier on or prior to delivery of the goods; who will have already paid these in advance on your behalf to clear customs - they may also add a brokerage fee for this service - we cannot be responsible for these .
We do our best with the use of the correct tariff codes and paperwork to minimise this liability – however, these charges are completely outside of our control.
Under no circumstances can we under value goods on paperwork to reduce Customs and duty charges. This constitutes fraud and has serious implications for us. Please do not ask us to do so.

Secure Ordering Process: Using features included with internet browsing software and a secure server, your orders are processed securely. When the secure symbol is displayed, your order is encrypted by the Secure Sockets Layer (SSL) technology to ensure the security of the information when it is transmitted to the secure server; having completed the order page together with your personal details; then you are directed through to the Streamline payment page.

Carriage and Delivery: All carriage charges are based on what it costs us (we do not intend to profit on carriage charges) - this includes insurance and packing charges.
We prefer to use DPD or Royal Mail for the dispatch of our goods.
Delivery times quoted are our best estimates of the service offered by our couriers and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

Warranties: All our equipment (unless stated otherwise) is brand new unopened goods; supplied with an UK warranty which is as standard 12 months; though some manufacturers do offer longer: full details on the product descriptions.

Goods that are Faulty within the warranty period will therefore need to be returned to the UK to be sorted - unless advised otherwise - at the customers cost.

Please contact us before returning faulty goods; so, we can advise of the correct paperwork etc required.
We reserve the right to replace / refund / repair goods under warranty.
Goods returned faulty within 10 days in as new condition in their original packaging with all the components intact will be replaced or the monies refunded; up to 28 days the goods will be replaced or the monies refunded at our discretion; after 28 days or in soiled condition will be repaired under warranty.
Sharif Photographic Services shall not be liable for any consequential loss or damage resulting from the supply of goods or services or their failure, malfunction or unsuitability or any circumstances beyond our reasonable control.

Returns: As all our new equipment is (unless stated otherwise) unopened; we do not sell on a 'sale or return' Basis. Please be sure that the equipment you are ordering is what you require and is suitable for your purpose (We are happy to advise).
Please note: Due to legal and contractual requirements, we are unable under any circumstances to accept back for return any film or sensitised materials unless they are found to be faulty.
If despite this, you wish to return goods to us please contact us first.
We reserve the right to make a restocking fee for goods correctly supplied and will only accept goods in new condition, in their original packaging with all components intact with the unused warranty paperwork.

All returns must be accompanied by the original sales invoice. Please Note that we do not refund Carriage costs unless the goods were incorrectly supplied.

Vouchers: Any vouchers received as part of a promotion or purchased as a gift voucher cannot be exchanged for cash (cash value per voucher £0.001), replaced if lost or stolen, or used as payment for repairs. Vouchers are valid for 1 year from purchase/issue date.

Privacy Policy: Sharif Photographic Services does not disclose any customer information to third parties and all information is collect in accordance with the Data Protection Act 1998. We may contact you in the future regarding special offers, news items etc. if you do not wish to be contacted please let us know via our Online Contact Form.

We hope the above terms and conditions covers the most frequently asked questions. We aim to offer a reliable and friendly service and welcome any comments from our clients.